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FAQ - Frequently Asked Questions
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What do we provide?
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Do I have to meet my former partner?
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How much does it cost?
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What if I cannot come?
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How are visits arranged?
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Are there any rules?
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Any other important information?
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How do I find out more?
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What do we provide?
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- Several rooms with toys and games, and a garden with a separate
play
area.
- Low-cost refreshments.
- Toilet facilities which are equipped for disabled users, small
children and baby changing
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Do I have to meet my former partner?
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No – there are separate entrances and waiting areas which you can
ask to use.
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How much does it cost?
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The service is free, but donations are always welcome to help cover
our costs.
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What if I cannot come?
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Let your solicitor or former partner know and call or text the
Contact Centre on 07500391337.
When the centre is not staffed there is an answer phone.
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How are visits arranged?
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Contact your Court Welfare Officer, Social Worker or Solicitor
for advice. As the Centre is independent of the Courts, we also
accept self-referrals.
Referrals are made to the Contact Centre Co-ordinator at Church End
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Are there any rules?
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For everyone’s benefit there are a few.
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- No child will be left without a parent in attendance.
- Parents are responsible for the safety and supervision of
their children while at the Centre.
- Parents are responsible for keeping to any conditions agreed
between themselves or specified in Court Orders.
- No child can be removed from Church End without the written
consent of both parents – with this consent the Centre can be a
hand-over point.
- Visiting relatives or friends can only come along with the
consent of both parents and the staff at the Centre.
- Pets cannot be brought.
- Abusive or aggressive behaviour will not be tolerated and
you will be asked to leave.
- Alcohol, drugs or anyone under their influence cannot be
allowed in the premises.
- Smoking is not permitted in Church End.
- Permission of Centre staff must be obtained before taking
photos.
- Mobile phones must be switched off during contact.
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Any other important information?
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- The staff do not provide written or verbal reports for
people such as solicitors or courts.
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- Staff stay in the room at all times during the visit. This
is for the benefit of both the child and the parents.
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- Church End is a house, not a hall. It is therefore a
pleasant, comfortable place for parents and children to meet.
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- We try to make the visit a happy time and ask both parents
to do their best to make it enjoyable for their child(ren).
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How do I find out more?
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Call or text the Contact Centre Co-ordinator at Church End:
07500391337
When the centre is not staffed there is an answer phone
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